Attempted to switch our DNS servers over to CloudDNS. Told support several times before moving over that their servers were not properly responding to DNS requests. Support was very clear that it was because I hadn't updated the NS records. So I trusted them and pulled the trigger. Moved over the name server and all websites went down. Support said they had escalated the issue to 'admins' and after 24 hours of downtime and no response, we pulled the plug on the service.
In short: service doesn't work and support is useless. Do not use this company.
I've been a happy customer of ClouDNS for over 2 years now. They're reasonably prices, offer a great service, and the support is really good.
They offer every kind of DNS record you can think of, you can set your own TTL, and they have "templates" available so you can easily add records for services like Google Apps or Office 365. Very happy customer here, highly recommended.
I've been a proud user of DDoS Professional plan for the last 3 months and I have to say it's the service level I've ever had when it comes to anycast DNS service providers and I did try many! The up time is 100% - the speed is great - the interface is easy but complete - the DDos protection is "real" and the price is good...
THe hosting with this company is really great. They are based out of Bulgaria, which is one of the reasons I chose them. They are a great option for people who are targeting an audience in China, but don't want to have their servers right in that country (for whatever reason). For many types of sites, DDoS attacks are a big concern. ClouDNS does a great job offering protection against this type of attack. I experienced one not too long ago and they were able to mitigate teh attack and keep my site up running the whole time. With other hosting companies, this would have brought my site down and maybe even gotten a warning that my account would be canceled. Not with ClouDNS. They handled it beautifully.
I am very satisfied with the level of hosting I got from this company. They make everything easy to use and understand. They have a lot of nice features (even if I don't use many of them). The only complaint I have is when I had to work with their tech support for an issue, they were too technical. I couldn't really catch what they were doing because it was over my head. They did get the issue fixed though, so that is good
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