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I have not used Westhost for web hosting; I use them for email service. There are two key failings of Westhost for this service: 1) they have a spam filter which cannot be bypassed - this spam filter catches and *throws out* perfectly legitimate emails. And never tells you when it does so. This includes, for example, emails from my local wine shop (where I am on their mailing list), and emails from United.com (yes, the airline) and emails from petsmart.com (the Very Big pet goodie store). Some of the emails it tosses are "respond to this email to sign up for our mailing list" emails. You kinda Really Need to receive those emails to get on a mailing list. But Westhost won't deliver them...not even into your Junk folder. 2) their technical support is beyond pathetic. They've hired folks who both don't know what they're doing (I have a slight idea about how things should work since I've been working with networks literally beginning with the ARPAnet in the mid-70s) and are beyond stupid in what they advise. For instance, when I had trouble receiving emails from united.com, I was told I should contact United and tell them to rejigger their emails so it wouldn't trigger their filter (I cannot make this stuff up). So. Just. Stay. Away. From Westhost. Your blood pressure will thank you.
I've been using Westhost for about 10 years now. I've referred about 15 or so clients of mine to them, so I've also mainted the sites as their manager. Up until recently, when Westhost had the bright idea to merge their U.S. support services (mostly very competent) into the U.K., where they aquired UK Group hosting, the ability to get technical questions answered quickly, if at all, is nearly non-existant now. It's almost comical to read some of my chat support transcripts with some of these guys. It's as if they were hired yesterday with very little understanding of their job. Anyway, I'm now researching replacements for Westhost.
Don't waste your time and money. Customer service is worthless including the web. For bad experience I did not get my money back. By having a hard time to trying to set up everything, I end up getting my domain name on altervista.org.
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