Terrible experience with Xilo.net after having been a customer since 2014.

First, I requested a transfer of a .co.uk domain out of their service to move everything away to a different web host because their mail servers were too unreliable for a client of mine. It has been a month since making this request, with a request for an update after 2 weeks, and I have been completely ignored. The company offer no way to change the IPS tag via their client portal.

Secondly, I turned off auto-renewal for said service (the only way to cancel a service) with several weeks advance time to process this cancellation. Despite this, they continued to charge me for a full year with no way to request a refund on their website.

I regret being a customer of theirs for 9 years and wish I had chosen a different domain registrar and web host from the start, since now I have a host of issues to deal with caused by them, not least of which that they refuse to engage with my requests to transfer out domains so are effectively holding me hostage.