A2 Hosting naspram OVH.com 2021

sites. I changed to A2 Hosting largely due to the fact that many reviews stated that A2 Hosting had excellent support. So far all is going well and I am more than satisfied! Thank you.

issues for their PostgreSQL hosting.
This is the 11th day of our purchase and we've not been able to get any satisfactory resolution for our issues. All we get are arbitrary, vague and arrogant replies. The support staff sucks and their response sucks even more. We dialled the local India support number but no one responds; all we hear is their irritating IVRS which blabbers a lot and then gets disconnected. We had to make an international call to the US Support number. We spoke to 3 agents, everytime a different one. All they could do was escalate the issue. Till date we have no resolution and this is very shameful on the part of A2 Hosting to fool around customers. This was not the A2 Hosting that I knew earlier. Earlier, they were very professional and now some jokers are just warming the seats doing nothing.
Totally incompetent and incapable support system. They only give support by "Tickets", and have clearly said that they cannot give telephonic support or by remote connections to my machine so that we can resolve issues. They're simply not interested in resolution of any issue and are wasting people's time and money. I wouldn't ever reccommend A2 Hosting to anyone ever in my lifetime.
See the attached transcript of all the communications happened via tickets. This highlights the incompetence of A2 Hosting. I have deliberately not sanitized any part of the transcript so that what we say can be verified and validated as the truth.

but it seem like the person at the other side of the ticket is either incompetent or... incompetent! I told them (another issue) that I wanted my messages to have DKIM signature and needed their help to implement it on their server, they sent me to a 3rd party key generator website, like the person had no clue that (1) they don't offer nor support it! What kind of company doesn't enroll in basic anti-spam feature so your email don't fall directly in the spam folder of your client, or worst, that Microsoft doesn't straight out block your message because you have a bad reputation! I sent them the email from microsoft stating that their IP is on a block list and that microsoft won't do any intake from IP! ("host
hotmail-com.olc.protection.outlook.com[104.47.17.97] said: 550 5.7.1
Unfortunately, messages from [51.161.45.254] weren't sent. Please contact
your Internet service provider since part of their network is on our block
list (S3140)")
And Customer support (Canada), 24/7 my a**! they told me to call me tomorrow morning as at 2 PM no one is at the office anymore.. And ticket are so slowly responded too that I should start a company with another name and another provider if I wanted my things up and running!
AVOID