If anyone ever wants to know the truth and facts about AWS Customer Supports Vs GoDaddy, Hostway, Hosting Source, Google, Apple READ THIS:
7 years now dealing with AWS I cannot explain how many times they have gone beyond wha... Više t their rules and Regs and policies are to HELP, SUPPORT and maintain whatever it takes for AWS to serve and keep us as a client.
They are the NUMBER 1 Company and they already WON Best Customer Support globally as far as I am concerned Manje

This is frustrating when I added a new user, then su newuser, couldn't go back to root by all means. It says not in sudoers afterwards. I've no root password, neither able to login from putty, it said login as ubuntu which re... Više jected key, but i can login as newuser into newuser account. I sent 3 emails to support, no response. Hope I can do something here since my website is down for days. Their instances are retarded, support are horrible for simple problems such as refusing public key when login as ubuntu while I was still able to use root, their chat support won't do anything to help!
Live Chat (Case ID - 9507383051)End Chat
You are now connected to Manny P. from AWS. Please type your question below.
Regarding case 9507383051
1:40:24 PM
HI
1:40:37 PM
Manny P.:
Hello, my name is Manny P.. I'm here to help you today.
1:40:52 PM
Yes, how to add .ssh to login folder?
1:41:12 PM
it has keys
1:41:21 PM
Manny P.:
I am pulling up the case right now.
1:42:21 PM
ok
1:44:13 PM
?
1:45:45 PM
Manny P.:
I am still reviewing the account this should take a few minutes.
1:46:24 PM
Waiting...
1:47:34 PM
Manny P.:
Are you a attempting to add a new user? Or just logging in?
1:50:26 PM
what's the difference?
1:51:11 PM
could I add a user on the fly to login?
1:51:23 PM
By default, it's ubuntu
1:51:40 PM
?
1:54:21 PM
Manny P.:
I'm looking for Docs that could help you. Since it looks your inquiry it is a bit outside our scope. Here in the Billing and Accounts department We don’t handle technical questions.
1:54:52 PM
I am able to add user, but not connecting from filezillar/ssh
1:56:00 PM
There're login keys
1:56:35 PM
?
1:58:48 PM
Manny P.:
I was able to found this Guide/Docs that It may help you
1:59:42 PM
Manny P.:
https://aws.amazon.com/premiumsupport/k...(See full link)
1:59:46 PM
Manny P.:
https://docs.aws.amazon.com/AWSEC2/late...(See full link)
2:00:53 PM
It's not connecting
2:01:34 PM
env
2:01:41 PM
There should be a way to restore login
2:02:30 PM
it's gone for good
2:02:41 PM
We've website on the server
2:02:56 PM
it's down
2:02:59 PM
also customers
2:03:02 PM
hw to restore it?!
2:03:10 PM
is there a backup?
2:03:23 PM
why there's only one way/one shell to login?
2:03:44 PM
??
2:07:58 PM
I've the key pair
2:08:10 PM
it should have the private key
2:08:19 PM
Manny P.:
I'm still trying to get more information from Docs, forum since this is out of our scope.
2:08:30 PM
Or someone can help restore it
Manny P.:
Open the Elastic Beanstalk console , and in the Regions list, select your AWS Region.
2:20:42 PM
Manny P.:
In the navigation pane, choose Environments, and then choose the name of your environment from the list. ...
2:20:42 PM
Manny P.:
Choose Environment actions, and then choose Rebuild environment.
2:20:42 PM
Manny P.:
Choose Rebuild.
2:20:42 PM
How?
2:21:42 PM
What it can restore?
2:21:55 PM
like Rebuild
2:22:00 PM
Manny P.:
Yes, to rebuild the env
2:22:39 PM
from brwoser or ubuntu?
2:22:45 PM
Manny P.:
From Browser
2:23:33 PM
it will restore the login user ubuntu?
2:23:54 PM
Manny P.:
Let me try to get more information about it
2:24:27 PM
Manny P.:
It's not giving me further information about the login user on Ubuntu but you can take a look a these steps:
2:26:27 PM
Manny P.:
To rebuild an environment
2:26:27 PM
Manny P.:
The following command terminates and recreates the resources in an environment named my-env:
2:26:27 PM
Manny P.:
aws elasticbeanstalk rebuild-environment --environment-name my-env
2:26:27 PM
Manny P.:
https://docs.aws.amazon.com/cli/latest/...(See full link)
2:26:48 PM
Manny P.:
I don't mean to rush you, but we've been idle for a few minutes. I want to make sure our chat is still connected. If you aren't able to respond in two minutes, this chat will close.
2:29:28 PM
canot use aws
2:29:58 PM
wheres the keys?
2:30:07 PM
able to get it?
2:30:22 PM
Does amaz has a way to do it then use aws?
2:31:36 PM
? Manje