CanSpace Solutions naspram Knownhost 2020

s provider they told me not to worry, they would all be resolved during the transfer. So I signed up, and they had everything transferred over and running on their servers within the hour. They cleaned up some injected code as a courtesy, and gave me some great tips on how to prevent any issues in the future. What really struck me is how they took their time to explain everything to me in detail, and not just try and get the call or ticket closed asap. Total professionals.

ted servers with a few different datacenters.
I don't remember how I came across KnownHost, but after giving them a trial run, I knew I'd found my new home! Their pricing is more than reasonable, but the value really arrives with their support team.
I know just enough to screw things up from time to time. In the past, I've had to hire server techs to help out (or pay a premium fee with the datacenter techs, who at times seemed like they knew only marginally more than I did).
No matter how dumb my issue, the techs at KnownHost are always super prompt, courteous, and accurate. It's gotten to the point where I don't stress at all when something goes wrong with an update or service; I know the techs there will tackle it within minutes. This contrasts with hours--sometimes even days--of back-and-forth with the support team of some of my past hosts (each which cost me way more than KW does, I might add).
I really couldn't be happier with these guys, and hope to be a client of theirs for decades to come.
Oh, and that one bad thing I mentioned in the headline? It's simply that I didn't discover KnownHost sooner!

my contact list says my emails are going to their spam filter - only Gmail accounts were reliably receiving messages from our domains. Of course CanSpace had no idea what I was talking about but this is the same host that repeatedly cited 'propagation time' and 'client email configuration' as the reason for almost 48 hours downtime with the transfer of these domains. In the end it turned out that their 'senior' tech discovered that our MX records had been incorrectly entered -- but no apologies offered for the lies told by their incompetent support staff. I should further add that this was only discovered after raising almost a dozen tickets because guess what? Despite claiming to offer 24/7 telephone support, their phone lines were mysteriously down when we called as they were "in the middle of moving offices" - of course. When I escalated the situation to owner Sunil and explained how messages from our domains were being blocked by half our address book since transferring them to Canspace, I was told to sign up for Amazon SES (Simple Email Service) - at an added cost - to better ensure that our messages were whitelisted. Fifteen years using the same domains with various hosts, no problem. Day one and every day after with Canspace, half the messages being sent from our domain are blocked. It was such a disruption to our business during our busiest time of year that we had to switch to using a Gmail account to ensure reliable email communication. The eventual solution? Transferring the domains the hell away from CanSpace to Namespro based in Vancouver. Total downtime? 3 hours but more importantly once again all of our emails are reaching our clients and the nightmare that is CanSpace is thankfully over. Deal with CanSpace at your own risk.

r to load during peak hours, not good anymore