CanSpace Solutions naspram Site5 2021

support guided me all the way.
They answer their tickets at all hours and I usually have a resolution within 20 mins, rare that it isn't solved in that time frame.
A few weeks ago there were some reliability issues, but that has seemed to clear up. It's understandable.
My only big complaint is the pricing. It's a bit steep.

my contact list says my emails are going to their spam filter - only Gmail accounts were reliably receiving messages from our domains. Of course CanSpace had no idea what I was talking about but this is the same host that repeatedly cited 'propagation time' and 'client email configuration' as the reason for almost 48 hours downtime with the transfer of these domains. In the end it turned out that their 'senior' tech discovered that our MX records had been incorrectly entered -- but no apologies offered for the lies told by their incompetent support staff. I should further add that this was only discovered after raising almost a dozen tickets because guess what? Despite claiming to offer 24/7 telephone support, their phone lines were mysteriously down when we called as they were "in the middle of moving offices" - of course. When I escalated the situation to owner Sunil and explained how messages from our domains were being blocked by half our address book since transferring them to Canspace, I was told to sign up for Amazon SES (Simple Email Service) - at an added cost - to better ensure that our messages were whitelisted. Fifteen years using the same domains with various hosts, no problem. Day one and every day after with Canspace, half the messages being sent from our domain are blocked. It was such a disruption to our business during our busiest time of year that we had to switch to using a Gmail account to ensure reliable email communication. The eventual solution? Transferring the domains the hell away from CanSpace to Namespro based in Vancouver. Total downtime? 3 hours but more importantly once again all of our emails are reaching our clients and the nightmare that is CanSpace is thankfully over. Deal with CanSpace at your own risk.

we have suffered the decline of its support and its service in general.
For more than a year, our CMS has been indicating that the version of PHP 7.2.26 on our servers was out of date and that it would soon be obsolete and no longer supported.
Since then we have repeatedly contacted Site5 technical support requesting they to inform the date when they would update the PHP version. His answer was always not being able to guarantee when they would.
About 4 months ago we were informed that the servers would not receive the PHP update and that we would inevitably have to switch to a higher plan with a higher price. Which we opposed and started migrating our websites, which would take us several months.
Oh surprise, last month we received, without notice, an invoice with a 20% increase, when we claimed they informed us that we had to pay the adjustment.
We took opportunity and asked again if with the increase they would update the version of PHP to what again they brazenly answered us that we should change to a higher plan.
If this is not a shameless / scoundrel company, what can you call it?