CanSpace Solutions naspram Site5 2019

s a ton of people were not receiving my emails. Switching to CanSpace resolved this completely and I no longer have to wonder whether or not someone received my email. Site migration went smoothly as well.

s really amazing is the service you get through chat. Way over what you would expect for such monthly cost

my contact list says my emails are going to their spam filter - only Gmail accounts were reliably receiving messages from our domains. Of course CanSpace had no idea what I was talking about but this is the same host that repeatedly cited 'propagation time' and 'client email configuration' as the reason for almost 48 hours downtime with the transfer of these domains. In the end it turned out that their 'senior' tech discovered that our MX records had been incorrectly entered -- but no apologies offered for the lies told by their incompetent support staff. I should further add that this was only discovered after raising almost a dozen tickets because guess what? Despite claiming to offer 24/7 telephone support, their phone lines were mysteriously down when we called as they were "in the middle of moving offices" - of course. When I escalated the situation to owner Sunil and explained how messages from our domains were being blocked by half our address book since transferring them to Canspace, I was told to sign up for Amazon SES (Simple Email Service) - at an added cost - to better ensure that our messages were whitelisted. Fifteen years using the same domains with various hosts, no problem. Day one and every day after with Canspace, half the messages being sent from our domain are blocked. It was such a disruption to our business during our busiest time of year that we had to switch to using a Gmail account to ensure reliable email communication. The eventual solution? Transferring the domains the hell away from CanSpace to Namespro based in Vancouver. Total downtime? 3 hours but more importantly once again all of our emails are reaching our clients and the nightmare that is CanSpace is thankfully over. Deal with CanSpace at your own risk.

. We started off with the basic hosting plan for $83.40 USD/year, the next year they jacked it up to $155.40 USD, that's a huge increase for basic hostin!. When questioned, they made some excuse that it was because we chose a Hong Kong server, which they now charged extra for, and considered our plan obselete. Funny, as they still offer the $6.95 "obselete" plan on their home page. This outfit should not be trusted, they Bait & Switch, knowing you probably don't have time to migrate your site and database to another host, stay far away from them.