1. They didn't immediately provide me with a refund for the wrong payment.
I made a mistake in performance and created a ticket requesting a refund...
immediately after payment because of the VPS I purchased.
But they forced me to buy with a different plan, and tried to avoid a refund.
2. A typical ticket took about 10 minutes to respond.
But when I asked for a refund, they didn't respond for more than two hours
They didn't respond to my refund request for more than 2 hours, and I put a claim on PayPal, so they responded in 5 minutes and locked my account
3. They said they can't give me a refund when PayPal has a claim. They asked me to cancel the claim
Companies that use PayPal can offer me a refund at any time, regardless of whether they claim it or not.
They don't offer refunds under the pretext of PayPal claims, and they force you to cancel your claim if you want to get a refund.
4. They closed the account at the end, saying it was my fault entirely stupid, and i couldn't even access the ticket so i couldn't respond.
5. They generally refuse to answer disadvantaged tickets, and above all, they are too unfriendly to customers.
I could cancel my PayPal claim at any time if I had been kindly guided without getting angry.
Don't trust the three-day refund guarantee they emphasize in the terms and conditions.
They won't return your money on any pretext.
If you don't like unfriendly counselors, i recommend not using this company.
Bad attitude when they know I m migrating server due to technical issues
I used it for 2 years and as a Senior Developer, I would not recommend this to anyone. They miss interpreted the word grace period once they came to k...
now I m not going to continue first they asked to pay for the grace period and then suspended the account 10 hours before ending the grace period and insisted to buy for one more month to recover the data if required.
I have used many hosting services including aws, godaddy, BlueHost, hostgator, Contabo, OVS, etc for different clients in my entire professional career but chemcloud is very opportunist.
also, their technical staff is so much incompetent that often they refuse to install some packages or install them in a way that is not useful and generates issues.
Personally, I would not recommend it to any of my clients.
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