Had raised a ticket with them for a simple change which is to change the IP Address of a DNS server. As of now 4 tickets has been raised because afte...
r a few days the ticket get closed and when called back they respond that the old ticket cannot be reopen and so to raise a new ticket. As on date. it 8 Months and almost 14 hours on call with the technicians since the tickets has been raised but no resolutions has been made yet.
And the worst part is that they never respond to your mails.
Bad attitude when they know I m migrating server due to technical issues
I used it for 2 years and as a Senior Developer, I would not recommend this to anyone. They miss interpreted the word grace period once they came to k...
now I m not going to continue first they asked to pay for the grace period and then suspended the account 10 hours before ending the grace period and insisted to buy for one more month to recover the data if required.
I have used many hosting services including aws, godaddy, BlueHost, hostgator, Contabo, OVS, etc for different clients in my entire professional career but chemcloud is very opportunist.
also, their technical staff is so much incompetent that often they refuse to install some packages or install them in a way that is not useful and generates issues.
Personally, I would not recommend it to any of my clients.
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