I signed up with A Small Orange despite seeing many bitter reviews on the internet. I've been using ASO shared (small) plan for 3 months. Never experienced any issue with their service. I've monitored my website uptime with J... Više etpack plugin of wordpress and tested speed, server response time regularly. Never experienced any downtime in last 3 months. Pingdom shows my website is faster than the 98% website. Actually, so far I'm very happy with their service.
It is true that their support ticket is very slow and they took almost two weeks to reply my ticket about registering a new domain. But I never had to wait more than 3 minutes to get live chat support. My ticket was solved instantly via live chat.
Another good thing about ASO is their server name and user area interface is very unique and user friendly.
Hope ASO will remain consistent with their good service. Best wishes for ASO team! Manje

Used to be decent, gone wayyyyy downhill in recent years. Atrocious customer service, they WILL frequently make mistakes and not adhere to what they tell you at all. Double-billed me for two years strait w/o notice. Failed ... Više to process refunds correctly. DNS errors left and right. refuses to take responsibility or even offer a small discount. Awful company, idiotic customer support, they literally could not give a single sh*t
Will be taking my business elsewhere as soon as the year expires.
Beyond spotty service, their web portal is impossible to use - literally looks like it hasn't been changed since 2004. Manje