A2 Hosting naspram Scaleway 2021

r beta.
Should start to be production ready soon-ish

issues for their PostgreSQL hosting.
This is the 11th day of our purchase and we've not been able to get any satisfactory resolution for our issues. All we get are arbitrary, vague and arrogant replies. The support staff sucks and their response sucks even more. We dialled the local India support number but no one responds; all we hear is their irritating IVRS which blabbers a lot and then gets disconnected. We had to make an international call to the US Support number. We spoke to 3 agents, everytime a different one. All they could do was escalate the issue. Till date we have no resolution and this is very shameful on the part of A2 Hosting to fool around customers. This was not the A2 Hosting that I knew earlier. Earlier, they were very professional and now some jokers are just warming the seats doing nothing.
Totally incompetent and incapable support system. They only give support by "Tickets", and have clearly said that they cannot give telephonic support or by remote connections to my machine so that we can resolve issues. They're simply not interested in resolution of any issue and are wasting people's time and money. I wouldn't ever reccommend A2 Hosting to anyone ever in my lifetime.
See the attached transcript of all the communications happened via tickets. This highlights the incompetence of A2 Hosting. I have deliberately not sanitized any part of the transcript so that what we say can be verified and validated as the truth.

e years I encountered with several hardware or network problems.
They never provided a solution.
They always tell you:
We can't replace your server by an identical one, since we are out of stock. We can only offer an upgrade, the price changing the next month, or a retract and refund.
I need a server and I don’t want to spend more money and upgrade, because it won't be cheap.
They are breaking their own clausules in the agreement
Specific Sales Terms for “Dedicated Servers”
ONLINE SAS - 22/10/2012
online.net scaleway dedibox
They must provide another server that works properly with the same price, but they want me to upgrade and pay more money.
I'm not even able to login in rescue mode, I cant do a backup. I will lose some important information.
And because of the hardware problem I will have to migrate to another server, and this is a lose of time/money.
I bet you now know that is not worthy. Is up to you but if you want to avoid problems and lose time/money. Avoid online.net scaleway dedibox
Is a dedicated server dedibox, not a cloud server
Regards.