I don't understand the negative reviews. This is the reason I thought to write the truth about Vultr.
I have tried different VPS from Inmotionhosting, hostingsource, ovh, VPSGet, amazon ec2, upcloud and vultr. This was also t... Više he timeline of my use. IMH was first and Vultr is current one. I was with UpCloud with literally about a week. :-) So you can imagine how bad they can be. I stayed with VPSGet just for 2 - 3 months I think. Rest all I stayed at least a year or more.
Out of all these hosting providers, if I rank them for VPS performance, then it comes like this,
1) Vultr, 2) Amazon EC2, 3) HostingSource
If I rank on customer service and support,
1) Vultr, 2) HostingSource and there is no third place unfortunately because remaining are equally bad with some worse than others. Upcloud was worst them all. HostingSource had fully managed VPS with 24/7 chat support. Which I enjoyed very much. But Vultr has ticketing system, which I was not too sure about in terms of quality of service and timeliness. But I must tell that they are damn quick in responding to my queries and I had quite a few tickets for all sorts of things I wanted to know. Just today I asked them how to get additional IP and got response in 10min with URL to follow for that. Happy to see that it is just $2/ip. Which is plus. :-)
If I rank on value for money,
1) Vultr, 2) HostingSource, 3) tie between OVH and InMotionHosting
If I rank overall. I mean if I want to get new VPS then I will go like this. If 1 not available I will go to 2 and if 1 and 2 not available I will go to 3.
1) Vultr, 2) HostingSource, 3) InMotionHosting.
If I rank overall WORST VPS providers to my experience, that I will never consider again,
1) UpCloud, 2) VPSGet (There is no 3rd as rest were ok. Amazon EC2 being most expensive of all without any reasons).
If I rank security point of view, for some reasons only time my website got hacked was when I was with InMotionHosting. I don't blame them as this was new to me with lot of vulnerabilities in code. I think all hosting providers they have security features more or less. I only used proper firewall with Amazon EC2 and then Vultr though. But never had any issues even with rest of the providers otherwise so difficult to judge.
When I joined Vultr they had free Snapshots and I was like, seriously? How can that be the case where Amazon just kept charging like crazy for it. Then last month I new from Vultr notification that these free snapshots were costing them a lot of storage and users just leaving very old snapshots stored, basicallly I think abusing free service, which is expected. :-) Human is like that afterall. Look at the pathetic state of this planet. They now removed that free snapshot service and made it quite reasonably. To me that didn't affect much because I have my robust server / DB system that helps me literally hourly backups, so never needed the snapshots anyway. I think one also need to be reasonable and see two sides of things.
I hope Vultr doesn't change their soul and keep supporting and helping their customers the way they are doing.
If so, I have no reason to leave Vultr as far as it goes. Manje

Low-quality support, helpless and lazy, My server was down, even can't connect to ssh, they told me I need a copy/paste password not type it - this is all you need to know about that service