Hostwinds naspram Web Werks Data Centers 2021

gin details I tried to to login many times, but it was not working, I called them raised a ticket and tried to get it solved.
After I logged in first time, I checked what configuration I had been provided.
I was shocked it was just a 2ghz 4cpu system and not sure if it was a ssd.
when I complained it and mentioned I would not like continue, kindly refund the payment its just 1 day, they totally ignored and instead started blaming me that I might had got some cheaper option so I am saying it. even though they accepted their fault, but now they want me to still stuck with them,
friends dont even think to try this company.

again, I told them to fix it everyday for 8 days and They DID not fix the issue which was caused by them, I was in a loss for more than $2500 usd when my website was offline. Now the hosting is cancelled and they are not even refunding the money I paid them I have tried everything to get the money back from them but they keep sending their TOS to me. It wasn't my fault that their server was faulty or whatever but I paid the price and lost a lot of money. I would have stayed there if they had fixed the VPS but I was tired of creating tickets and sending messages in live chat. I had started more than 10 conversations including tickets with them. After a while I filed BBB complaint against them and they only replied once and replied their TOS as they did before and ignored me on BBB and there were no further replies from them I paid over $1500 CAD, They are just holding my $500 hostage which I have in their balance and they are not refunding me the rest of the money which i spent. it was those a little longer than a month only. Now the only option I have is to file a case in a small claims court because it was their mistake that the website was having problems and it was not fixed and I waited a long time for it to get fixed Therefore I want a refund which is still not provided to me. My father and my grandmother passed away in 2020 and I am going through depression after all that still there are people who scam small business owners me for thier hard earned money. Hostwinds you made a mistake then accept it and give me my refund.