an reboot them for you, that's about it. I kept asking the support for 2+ weeks what was going on with the VM, I needed the message from kernel at least to troubleshoot. Nope, all my questions were ignored, had to build the VM from scratch! According to their policy they do not refund any money you've spent, so even though it was a year+ of unused service left on mine since I prepaid 2 years because of my trust in them. Now I am stuck with the VM with unacceptable downtime for one more year but certainly will be moving out after. Right now it's timing out again: -------------- $ traceroute 62.113.208.x traceroute to 62.113.208.x (62.113.208.x), 30 hops max, 60 byte packets 1 _gateway (192.168.y.z) 0.511 ms 0.617 ms 0.715 ms 2 lo0-0-agg01-van.teksavvy.com (76.10.191.4) 23.944 ms 25.152 ms 26.086 ms 3 ae0-204-agg01-van2.teksavvy.com (206.248.155.120) 26.853 ms 27.813 ms 28.490 ms 4 sea-b2-link.telia.net (213.248.66.92) 33.575 ms 35.519 ms 35.535 ms 5 chi-b21-link.telia.net (62.115.117.49) 86.348 ms 87.488 ms 87.479 ms 6 nyk-bb3-link.telia.net (80.91.246.163) 104.808 ms 102.184 ms nyk-bb4-link.telia.net (62.115.137.58) 96.421 ms 7 prs-bb3-link.telia.net (213.155.135.4) 179.760 ms prs-bb4-link.telia.net (80.91.251.101) 159.177 ms 159.408 ms 8 ffm-bb4-link.telia.net (62.115.122.139) 170.181 ms 171.315 ms 172.028 ms 9 ffm-b4-link.telia.net (62.115.120.6) 174.710 ms ffm-b4-link.telia.net (62.115.120.0) 189.034 ms ffm-b4-link.telia.net (62.115.120.6) 173.484 ms 10 23media-ic-319391-ffm-b1.c.telia.net (213.248.76.161) 189.760 ms 185.513 ms 176.754 ms 11 ae0.cr01.fra4.23media.de (62.113.192.66) 182.769 ms 181.576 ms 185.292 ms 12 ae0.cr01.fra1.23media.de (62.113.192.70) 196.575 ms ae1.pod01.fra1.23media.de (62.113.192.105) 198.971 ms ae0.cr01.fra1.23media.de (62.113.192.70) 198.693 ms 13 * * * 14 * * * 15 * * * 16 * * * 17 * * * 18 * * * 19 * * * 20 * * * 21 * * * 22 * * * 23 * * * 24 * * * 25 * * * 26 * * * 27 * * * 28 * * * 29 * * * 30 * * * -------------- =(