Like many others, I read both the positive and negative reviews on Trustpilot. I assumed the negative reviews might have been posted by a few disgrunt
...led customers. So, I reached out to them on WhatsApp. They were friendly and polite, and I needed solid support, which they promised to provide via chat.
I placed my order on October 1, 2024. They told me the server would be delivered in 5-7 days.
The first server was finally delivered after 9 days. I was out of the office, so I began the installation on October 12. I simply installed cPanel and tried to transfer my first domain using the Transfer Tool. It was about a 2GB website. During the transfer, at around 50%, it failed, and the server crashed. The SSH server went offline. I urgently contacted them as my old server was about to expire. After 4 hours, they responded on WhatsApp, telling me to raise a support ticket. I did so, but received no reply. After a day, I requested an OS reinstallation. It’s now been 2 days, and they still haven't completed what is essentially a 5-minute task. I've had to pay my old hosting provider to keep my sites online. All the positive reviews here are fake. Their refund policy is a scam. Now, someone from Qloudhost will probably respond, trying to justify everything instead of offering an apology.
For $149, you’ll get:
-- Only an IP address and password, plus a lot of headaches.
-- No access to a control panel where you can reboot or reinstall the server; instead, you’ll need to submit tickets and wait days for simple tasks.
-- IPMI access is only available after begging for several days.
-- On top of that, they’ll treat you terribly.
Stay away from this scam company.
